Privacy Policy – he777 Pakistan Online Gaming Platform

he777 operates an online gaming and sports betting platform at he777.plus, designed specifically for players in Pakistan. When you register an account, make a deposit in PKR, place a bet on a cricket or PSL match, play a slot game or contact our support team, we collect and process certain personal information to make that possible.

This Privacy Policy explains that process clearly. We want you to understand what data we hold, why we hold it, and what you can do if you want to access, correct or remove it. We do not use your data for anything beyond what is described here, and we do not sell your personal information to any third party.

By using the he777 platform — whether through the website or the mobile app — you acknowledge that you have read this policy. If you have questions at any point, the support team is available 24/7 via live chat.

The personal data we collect depends on how you interact with the platform. The main categories are:

Account registration data — When you sign up, we ask for your full name, date of birth, contact number and a username. This information is used to create and manage your account, verify your identity and ensure you meet the minimum age requirement of 18 years.

Identity verification documents — As part of our Know Your Customer (KYC) process, we may request a copy of your CNIC, passport or driving licence. This step is required before certain withdrawal amounts are processed and is a standard part of running a responsible platform. Documents are stored securely and are not shared beyond what is necessary for verification.

Payment and transaction data — We record deposit amounts, withdrawal requests, transaction IDs and the payment method used (such as JazzCash, Easypaisa, Raast, Bank Transfer or card). We do not store full card numbers or complete mobile wallet PINs — only the references needed to trace and verify a transaction.

Device and technical data — When you access he777 through a browser or the mobile app, we collect your IP address, device type, operating system, browser version and session timestamps. This data helps us detect suspicious login activity, prevent fraud and improve app performance on Pakistani networks.

Usage and gameplay data — We log which games you play, how long sessions last, bets placed on cricket and PSL markets, and general platform navigation patterns. This data is used to improve the experience, personalise bonus offers and detect any unusual betting activity.

Communications data — If you contact us via live chat or email, we retain the content of those conversations to resolve disputes, improve support quality and maintain records where required.

Every piece of data we collect has a specific purpose. We do not collect information speculatively or hold data we have no use for. Here is how your information is actually used on the he777 platform:

• Running your account — Your registration details allow us to maintain your account, process logins securely, apply your deposit and withdrawal preferences and link your PKR balance to the correct payment methods.
• Processing PKR transactions — Deposit and withdrawal records are necessary to reconcile payments made via JazzCash, Easypaisa, Raast and Bank Transfer. Without this data, we cannot confirm that a payment was received or authorise a withdrawal.
• Identity and age verification — We are committed to ensuring all players are 18 or older. KYC documentation is used solely to confirm identity and age, not for any marketing or profiling purpose.
• Fraud prevention and security — Device data and IP records help us identify unusual login attempts, detect duplicate accounts and flag potentially fraudulent transactions before they affect your balance.
• Personalising your experience — Gameplay and betting history helps us suggest relevant promotions, such as cricket season bonuses during PSL or T20 tournaments, without showing you offers that have no relevance to how you use the platform.
• Customer support — Support chat and email history ensures that when you contact us, the team has context for your query and can resolve it without making you repeat information you have already provided.
• Platform improvement — Aggregated, anonymised usage data helps us understand which games perform well, where the app might be slow on Pakistani mobile networks and what features players use most.
• Responsible gaming — Session data and betting patterns are monitored to identify signs of problem gambling, so we can prompt players to use our self-exclusion and deposit limit tools when appropriate.

he777 processes your personal data on the following grounds:

• Contractual necessity — Processing your registration details, payment data and account activity is necessary to perform the service you have signed up for. Without it, we simply cannot operate your account.
• Legitimate interests — Fraud detection, security monitoring and platform improvement are carried out based on legitimate operational interests. These activities do not override your rights and are proportionate to the purpose.
• Consent — Where we send you optional promotional communications about new games, PSL betting specials or bonus offers, we do so on the basis of your consent. You can withdraw consent at any time from within your account settings.
• Legal obligations — Identity verification and transaction record-keeping may be required to comply with applicable anti-money laundering and fraud prevention standards.

he777 does not sell, rent or trade your personal data. We share it only where necessary to operate the platform, and only with parties who handle it responsibly under appropriate data protection obligations. The categories of third parties who may receive your data are:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the transaction references and account details needed to process your PKR deposits and withdrawals.
• Game providers — To deliver games within the platform, certain gameplay data (such as session identifiers and bet amounts) is shared with the relevant game provider. Game providers do not receive your CNIC, full contact details or payment information.
• Identity verification services — Where automated KYC checks are used, your identity documents may be processed by a specialist verification provider. These providers operate under strict data handling agreements.
• Fraud detection and security services — IP addresses, device fingerprints and behavioural patterns may be processed by fraud detection tools to protect your account and the integrity of the platform.
• Analytics providers — Anonymised and aggregated usage data may be shared with analytics tools to help us understand platform performance. No personally identifiable information is included in these reports.

All financial transactions on he777 are conducted in PKR (Pakistani Rupees). When you make a deposit via JazzCash or Easypaisa, the transaction reference, amount and timestamp are recorded against your account. When you withdraw, the same information is logged alongside the destination payment method.

he777 does not store complete card numbers, mobile wallet PINs or bank account passwords. Payment processing is handled by the respective provider (JazzCash, Easypaisa, Raast or your bank), and he777 receives only the confirmation and reference data needed to update your PKR balance.

Transaction records are maintained for a minimum period as required for financial record-keeping and fraud prevention purposes. These records are accessible to our finance and compliance teams only and are not shared with marketing or third-party platforms.

he777 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with it. Here is a breakdown of the types we use:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot work. They cannot be disabled.
• Functional cookies — Remember your preferences such as language settings, preferred payment method and game filters, so you do not have to re-enter them on every visit.
• Analytics cookies — Collect anonymised data about how pages are used, which games are visited most and where players navigate within the platform. This data helps us improve the experience over time.
• Security cookies — Used to detect and prevent fraudulent activity, including bot behaviour and unusual session patterns.

You can manage cookie preferences from your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some personalisation features may not work as expected. Note that essential cookies cannot be turned off as they are required for core functionality.

Protecting your personal data is a priority for he777. We implement a range of technical and organisational measures to keep your information secure:

• All data transmitted between your device and the he777 platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in hashed form — they are never stored in plain text and cannot be read by any member of our team.
• Access to personal data within our systems is restricted to authorised personnel only, on a need-to-know basis.
• Our systems are monitored continuously for intrusion attempts, unusual access patterns and potential data breaches.
• Identity verification documents are stored in a separate, access-controlled environment with stricter permission levels than general account data.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details and contact support immediately if you notice anything unusual on your account.

We retain personal data only for as long as it is needed for the purposes described in this policy, or as required for record-keeping obligations. General guidelines for data retention on the he777 platform:

• Active account data — Retained for the full duration your account is open and active on the platform.
• Transaction records — PKR deposit and withdrawal records are kept for a minimum of five years for financial record-keeping and fraud prevention purposes.
• Identity verification documents — Retained for the period required by applicable anti-money laundering standards, typically five years from the date of verification or account closure, whichever is later.
• Support communications — Live chat and email logs are kept for up to two years to assist with dispute resolution and quality review.
• Cookies and session data — Session cookies expire when you close your browser. Persistent cookies are deleted after the period specified in your browser's cookie storage.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.

As a he777 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or at [email protected] (copy the address manually into your email client).

The he777 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age is verified during the registration process, and additional KYC checks may be requested at any time.

If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered an account using your details or a family device, please contact support immediately so we can investigate and take appropriate action.

he777 may update this Privacy Policy from time to time as the platform evolves or as data handling practices change. When material changes are made, we will notify registered players via their account's contact number or email address, and the updated policy will be published on this page with a revised date at the top.

Continued use of the he777 platform after a policy update has been communicated constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact support to request account closure.

We recommend bookmarking this page and reviewing it occasionally, particularly before making significant deposits or withdrawals, to stay informed about how your data is handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the he777 support team. We are available 24 hours a day, 7 days a week.

The quickest way to reach us is via live chat from within the platform or the mobile app. For written queries or formal data requests, you can email us at [email protected] — please copy this address manually into your email client as it is displayed as plain text only.

When submitting a data request, please include your registered contact number and the type of request (access, correction, deletion, etc.) so we can locate your account and respond efficiently. Most requests are acknowledged within 48 hours and resolved within 30 days.

For any questions about gaming rules, account management or payments, the FAQ page is a good starting point, and our Responsible Gaming page covers tools available to help manage your play.